Who “we” are

In this Privacy Policy, terms such as "us" "we" and/or "our" refer to Carousel Group and its subsidiaries, operator of MaximBet.com.

We have full control over the way your Data is collected and the way it is used, stored, and processed on MaximBet.com, and for the purposes of data protection, we are the “data controller”. In plain English, this just means that we have the responsibility to uphold this policy, protect and accurately record anything related to your Data.

What is a Privacy Policy?

This Privacy Policy is our commitment to you which describes how we deal with the information and data that you provide to us.

We call the personal information you provide to us “Data”. The Data that you provide to us could be via the “Website” (MaximBet.com), telephone calls, SMS, or other ways that you interact with us. We shall refer to any features and actions offered or performed on the website or the sports betting app as the “Services”, offered by Carousel Group “MaximBet.com”, ”Carousel Group”, “we”, “our” or “us”)

We may also receive information from our providers in the course of protecting you from harm such as anti-money laundering, fraud, and through our Know Your Customer (“KYC”) processes. Any such information will be treated as personal information and used and processed in the same way.

Any Data that we store, collect, and use is to help us manage your relationship with us. Sometimes, with your permission, we will use this information to send you marketing offers, transactional information, or other information that you may find useful. In this short document, we describe how we will process your Data.

By accepting and agreeing to this Privacy Policy, you are agreeing that you accept the use of your Data in the way described. We process and use all data in the same way, and so if you can’t agree with the terms of this Privacy Policy, you should not register an account with us or provide us with any kind of personal information.

How to Get in Touch

We are always happy to answer any questions you may have, and we understand that privacy is a big concern for many people. If you have any questions, need any clarifications, or just want to chat through any questions, please use the onsite chat function or email [email protected].

Storing Your Personal Data

Your Data is always protected in a safe, secure way according to both the local governing law and our own high standards. We will keep your Data whilst you remain a customer of MaximBet.com and for the minimum length of time required by law. We will notify you if your Data cannot be deleted for technical reasons.

Why We Process Data

As well as being subject to Data Protection legislation, we have license conditions to uphold, which mean that we must do checks on identification, address, and age to prevent things such as fraud and to comply with anti-money laundering regulations. It would be impossible for us to do this without processing your Personal Data.

If you choose not to provide us with Personal Data, we are unable to open an account for you as it would mean we are unable to fulfil our license conditions and legal obligations in terms of fulfilling a contract or performing services required to operate your account.

The Types of Information We Collect

We will collect the following types of Data:

1. Information that you input directly into forms on the Website or any other communication such as email or SMS
2. Information that you give us over the phone inputted on your behalf by one of our agents
3. A record of all chat, SMS, email, and phone correspondence that you take part in
4. Contacts made via any of our social media channels
5. Transactional information that you carry out by any means
6. Games you play, bets you place, and any financial outcome related to those
7. Surveys, customer research, or any other type of data you give voluntarily
8. Website visits, including location and technical information such as IP address and any other technical data related to your visit, which may include pages visited, click data, and other analytical information
9. Public Data from sources such as internet searches and media to assist us in fulfilling our obligations relating to fraud prevention and anti-money laundering only where it is legal to do so and will not infringe your rights and legal protections

Contacts to Customer Services

Any telephone calls, emails, and chats that you take part in our customer service, payments, and other customer-facing teams will be recorded for training purposes, and where a legal contract is made via telephone, to verify this contract and ensure that the level of service you received was to the correct standard.

Sharing Your Data

We will only share your information when it is absolutely necessary to fulfil our obligations to you or where there is a legal obligation, below are some examples:

• To carry out fraud checks.
• To verify your identity.
• Where we are compelled to do so by a law enforcement agency, regulator, or other government body
• To carry out a credit check.
• To pass back Data to an organization that introduced you to us.
• Third parties because it is necessary to be able to deliver the service you requested
• Other third parties where you permit us to do so

Sometimes, it is necessary to share your Data with other third parties who provide services on our behalf.

In such cases, your Data may leave your country of residence. In such cases, their standards must be at the same level or greater than our own, and we will always audit these third parties to ensure standards are met.

For the operation of our business, your Data may be shared with group companies that are either parent, associate, or subsidiary. In the event of a succession of ownership of our business, your Data may also be transferred as a part of that process.

Controlling Your Data

We believe in the principle that the Data belongs to you, and you have the right to request it, change the way we use it, and ask us to stop storing it. You can exercise your rights in the following ways:

• Gain access to the Data that we hold
• Correcting any Data that is incorrect
• Erasing any Data that we process
• Opt-out or withdraw consent from receiving communications from us.
• Making a complaint to your local Data Protection Authority
• Object to us processing Data under the reason of “legitimate interest”
• Object to a decision made by system / automated processing and ask for human intervention/review
• Lodging a complaint with any relevant Data Protection Authority

California Consumer Privacy Act

California residents ("CA players") have certain rights concerning their personal information, including under the California Consumer Privacy Act of 2018 ("CCPA").

California customers have the right to request that we disclose the following information for the period covering the 12 months preceding their request:

• the categories of personal information we collected about you;
• the categories of sources from which we collected personal information about you;
• the categories of personal information that we have disclosed about you for our business purposes and the categories of suppliers to whom the personal information was disclosed;
• the categories of personal information that we sold to third parties and the categories of third parties to whom the personal information was sold if any;
• the business or commercial purpose(s) for which personal information about you was collected, shared or sold; and
• the specific pieces of personal information we collected about you.

California customers have the right to request that MaximBet deletes the personal information we maintain about them, subject to certain exceptions.

California customers have the right to opt-out of a business's sale of their personal information. Under the CCPA, the terms "sell," "selling," or "sale" mean selling, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, a California customer's personal information to another business or third party for monetary or other valuable consideration. The CCPA provides that a business does not sell personal information when:

• the customer uses or directs the business to intentionally disclose his or her personal information or uses the business to intentionally interact with a third party, as long as the third party does not also sell the personal information; or
• the business uses or shares with a service provider personal information of a customer that is necessary to perform a business purpose, as long as (i) the business has provided appropriate notice that personal information is being used or shared and (ii) the service provider does not further collect, sell, or use the personal information of the customer except as necessary to perform the business purpose.

As described above, we allow certain companies to place tracking technologies on our sites, which allow those companies to receive information about your activity on our sites that is associated with your browser or device. Based on our understanding of the CCPA, MaximBet believes this is not a "sale" of personal information and that we have not sold the personal information of California customers, including minors under 16 years of age, within the preceding 12 months, nor will we do so going forward.

We will not discriminate against California customers for exercising their rights under the CCPA.

Privacy Compliance

If you are unhappy with how your information has been handled by us, the first thing you can do is raise this with our Support team at [email protected] to try and resolve it.

If you are unable to resolve your complaint with the Support team, the next step is for you to make a complaint to our Data Protection Officer (DPO). You can do this by sending an email to [email protected] and detailing:

• Your name
• Your contact details
• Your registered email address
• Full details of the complaint that you have

The DPO will then look into your complaint and investigate whether your information has been handled appropriately and in line with this privacy notice, our legal obligations, and our internal policies and procedures. The DPO will then contact you regarding the outcome of the investigation and any steps that have been taken as a result.

Changes to Our Privacy Policy

We will update this Privacy Policy regularly, and we recommend that you review it often.

If we make any considerable (material) changes to this policy, we will make every effort to inform you in advance by email, SMS, or via the Website.

Once changes are made to the Privacy Policy, your continued use of the website will be considered your express consent to the Policy as long as we have notified you in advance. For material changes to this Privacy Policy, you will be given the opportunity to withdraw your consent. However, upon doing so, we may not be able to provide you with our services any longer.